If you’re an Amazon Prime member Down Under, you’re likely enjoying the many perks that come with the subscription—free shipping, access to Prime Video, and exclusive deals on various services. With over 168 million Prime subscribers globally in 2022, the popularity of the service is undeniable. However, what do you do when your order doesn’t arrive as promised? One clever customer on TikTok has uncovered a straightforward trick that could earn you a discount or even some credit if your delivery is delayed.
A Clever Strategy for Securing Compensation for Late Deliveries
In a viral TikTok video that has amassed over 3 million views, Samantha Christopolis, known as @boujeenbudget, has shared a nifty method for obtaining compensation when Amazon misses its delivery commitments. For Prime members facing delays, Samantha suggests a simple step: reach out to Amazon customer service.
“Here’s a quick tip: If you’re a Prime member and your order arrives later than the expected delivery date, contact customer service and mention that you rely on Prime for fast shipping. They may offer you a promotional credit or some form of discount on your order,” Samantha explains in her video.
It’s straightforward, isn’t it? And it appears to be effective. Based on numerous customer accounts, contacting Amazon can lead to various forms of compensation for late deliveries. Some shoppers have reported receiving full refunds for both the item and shipping, while others have received credits ranging from $5 to $40. Some users even mentioned getting a month of free Prime or a 30% refund on their purchases.
How to Reach Out to Amazon Customer Service for Assistance
If you find yourself dealing with a delayed delivery and want to request a refund or credit, here’s how to get started. First, navigate to Amazon’s Contact Us page (it can be a bit elusive, but it’s there). Once you locate it, select the problematic order. If the item was delivered late, click on “Arrived too late”, which will prompt you to request a return or a replacement. Alternatively, choose “I need further assistance” to initiate a chat with an Amazon representative. Simply inform them of the late delivery, and you might qualify for compensation.
Diverse Customer Feedback
Of course, experiences with Prime aren’t uniform. While some users have found success with Samantha’s strategy, others have taken to TikTok to express dissatisfaction, suggesting that Prime no longer meets the expectations it once did. Some noted longer wait times for orders, while others highlighted that free delivery options can still be accessed on orders that meet a minimum purchase—without needing a Prime subscription. “I canceled my Prime subscription and still receive my items on time,” shared one commenter.
Regardless of your feelings about Amazon Prime, it’s evident that a little tenacity can help you fully leverage its offerings, especially when it comes to securing compensation for late orders. So, if your order takes longer than expected to arrive, don’t hesitate to contact customer service—you might just gain a little something extra, or at the very least, a discount on your next purchase.
